Frequently Asked Questions
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If needed, can data be retrieved in person.
Yes. Please contact us to schedule at least two business days in advance. A passport will be required. -
What types of files can I put in my archive?
All standard file types, including image files and audio files. -
How long does it take to retrieve the data?
The time will vary from a minimum of 48 hours to a maximum of five business days. It will depend on the retrieval service chosen and the quantity of data requested. All data files are stored offline and it is a manual process to retrieve them from the archive and make them available online or for shipping via courier. - The below information applies to clients using our online data deposit system.
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What if the password to the files is lost?
The files are cannot be recovered. We never have access to the passwords for your files. -
Is every file encrypted individually?
Yes. Every file is encrypted and can be given a unique password. There is also the option to lock many files with the same password. -
Is any software required?
No. All services can be used from any computer, web-enabled mobile device, including tablets and mobile phones. There is no software to install or required 'apps'. -
Is it possible to verify that data is encrypted?
Yes. Prior to archiving it is easy to verify that all data is encrypted for any of your files. Contact your representative.