If needed, can data be retrieved in person.
Yes. Please contact us to schedule at least two business days in advance. A passport will be required.
What types of files can I put in my archive?
All standard file types, including image files and audio files.
How long does it take to retrieve the data?
The time will vary from a minimum of 48 hours to a maximum of five business days. It will depend on the retrieval service chosen and the quantity of data requested. All data files are stored offline and it is a manual process to retrieve them from the archive and make them available online or for shipping via courier.
The below information applies to clients using our online data deposit system.
What if the password to the files is lost?
The files are cannot be recovered. We never have access to the passwords for your files.
Is every file encrypted individually?
Yes. Every file is encrypted and can be given a unique password. There is also the option to lock many files with the same password.
Is any software required?
No. All services can be used from any computer, web-enabled mobile device, including tablets and mobile phones. There is no software to install or required 'apps'.
Is it possible to verify that data is encrypted?
Yes. Prior to archiving it is easy to verify that all data is encrypted for any of your files. Contact your representative.